Google Reviews & Complaints

When running on a search of a business in Google chances are that an aggregating star rating and a listing of Google Reviews will appear high up in the local search results. While Google Reviews may not yet have the widespread appeal of Yelp and they were gaining in popularity and will continue to be prominently displayed in Google search engine results for obvious reasons. Google Reviews are generally helpful for the countless consumers using Google to be browse businesses. But predictably the subjects of false and defamatory reviews are negatively impacted in particular those companies with fewer total reviews to outweight the harm of a single false and lowly rated review.

If a business knows that a identity of the author of a review the business can either pursue the author of the review legally naming that the person as a defendant in a lawsuits for a seek to resolve the issue with that person outside the courts Oftentimes this will involve the first issuing a subpoena to Google discussed below although there are a instances where a business can identify the author of a review without a subpoena and attempt to resolve the situation offline.

Subpoenaing Google

  • To publish a Google Review which technically is a Google+ Local business listing one must first register a Google account. The author of a false and defamatory Google Reviews will likely have created a unique Google accounts solely to publish the review or at minimum would not have provided his or her real name upon registering the Google accounts used to publish the review.
  • Thus should be a business that is the victim of false and the defamatory reviews that is to plan to subpoena Google for the records pertaining to the accounts to the holder associated with the post in particular requesting information relating to the URL of the Google+ pages affiliated with the account the person used it must anticipating that some of the information might be unreliable.
  • To the register with Google a name both first and last birth date and gender must all be specifying by a registrant but none of this verified. A mobile phone and a secondary email address are both optional.
  • A subpoenaing party should still ask for all of this potential information and most certainly the internet protocol IP addresses used to create the accounts and IP log records. IP addresses can be traced to the issuing internet services providers or ISPs which can produce subscribers information in responses to a separate subpoena.
  • A subpoenaing party should still ask for all of this potential information and most certainly the internet protocol IP addresses used to create the accounts and IP log records. IP addresses can be traced to the issuing internet services providers or ISPs which can produce subscribers information in responses to a separate subpoena.
  • In short even if a person provided a fake name and no legitimate phone number or secondary email address IP addresses are usually sufficient to help the identifying the author of the reviews.

Defamation Removal from Google

In other situations including when it has been more difficult to identify the author of a defamatory Google map review it might be necessaries to go directly to Google for potential reliefs. As seen through Google’s Legal Removal Requests page there are two main options:

  • Obviously the former is more efficient and less costly than the letter but simply replying to a review might lead to a virtual dead end.
  • Beyond these two methods Google’s business support pages about reviews do offer a couple potential alternatives albeit far from guarantees of removal.
  • First Google states it will remove reviews that represent personal attacks on others. Thus in the event of a false review that targets an individual or individuals from a business this is a possible avenue although this still will likely require presenting a court order to Google.
  • Second a business representative can flag a review as inappropriate and hope that Google will determine there to be a policy violating and accordingly remove the reviews.
  • Factorizing in the countless requests Google map reviews receives daily a business probably should not assume that simply flagging a review will lead to defamation removal. We Sixthstar Technologies help to remove negative reviews.

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