Sixth Star Technologies

Customer Relationship Management

"CRM Build a cozy and everlasting relationship with your customers with our CRM software."

CRM Software Service Provider in Chennai

CRM Software Provider in Chennai performs an important role in the marketing approach of today’s business as it plays the  simple and flexible role that helps the management to operate our business consistently and more efficiently.

Sixth Star Technologies offers CRM software in Chennai that comprises a large set of applications and tools that help you to communicate and coordinate well with your dealers, manage client data, keep track of maintenance, and supervise the employee, vendor, and business partner relationship.

We provide a CRM service that consolidates your third-party applications and social network on a single platform, which makes it easy to reach and manage your online reputation. We also promote market analytics, assist in suitable strategy building, and assure high-quality services.

Our CRM Software Features

There are different features indulged in the CRM developed by Sixth Star Technologies that allow you to manage task easily, customizes your business growth, schedules your task, and take immediate action for customer complaints and feedback management.

Contact Center Management

Sixth Star technologies provide INTACT CRM software on the cloud that helps salesforce automation, maintains customer information, receives online customer complaints, and allows complaints to concerned branches for further action.

Sales Force Automation Software

It verifies potential client tracking through various stages, setting for marketing executives, getting inquiries from potential and existing customers, pre and post-sales activities, Scheduling sales calls & tracking expenses

Lead Management

We ensure to drive your sale with effective lead management by converting a lead into a potential buyer that mainly depends upon effective communication and nurturing the customer.

Campaign Management

We have the capability of creating campaigns for your business to improve sales, marketing activities, or other updates that are provided to customers. This campaign should be run by email or SMS.

Asset Management

Our CRM software not only focuses on customers but also their products, use, and development. This module helps you to record the warranty status of each product sold to the customer.

Service-Support Management

It helps to manage spares and consumables for effective sales which is most important for organizations. The spare management system oversees inventory and generates alarms about the availability of spares.

AMC Management

Our AMC management module assists you in reading the pre-sales behavior which improves the company for getting customers, post-sales behavior helps in retaining them. This powerful management paved the way to succeed in your business.

Loyalty Program

This program has extensive features that can be developed and managed for your company and existing customers that manage redeem points, direct mailing action, and EDM activities

What does our CRM do?

Customer Relationship Management

Customer Relationship Management (CRM) is a technology and strategy for managing and organising interactions with current and prospective customers.
Here are some of the most common things CRMs do:

CRM SOFTWARE FOR YOUR INDUSTRY

frequently Asking Questions :

What is CRM?

CRM, or Customer Relationship Management, is a technology and strategy used by businesses to manage interactions with current and potential customers. It helps organizations streamline sales, marketing, and customer service processes to improve customer satisfaction and retention.

What are the benefits of implementing a CRM system?

Implementing a CRM system can lead to various benefits such as improved customer relationships, increased sales and revenue, enhanced marketing effectiveness, better customer service, and streamlined business processes.

How does CRM help with sales management?

CRM systems help sales teams track leads, manage opportunities, and monitor the sales pipeline more efficiently. They provide insights into customer preferences and buying behaviors, enabling sales representatives to personalize their approach and close deals more effectively.

Can CRM assist with marketing efforts?

Yes, CRM systems support marketing efforts by providing tools for campaign management, lead nurturing, and customer segmentation. They enable marketers to target the right audience with personalized messages, track campaign performance, and analyze results to optimize future marketing strategies.

Is CRM only beneficial for large enterprises, or can small businesses benefit from it as well?

CRM systems are beneficial for businesses of all sizes. While larger enterprises may have more complex needs and larger volumes of data, small businesses can also benefit from CRM by improving customer relationships, streamlining processes, and increasing efficiency.

How secure is CRM data?
  1. CRM vendors prioritize data security and employ measures such as encryption, access controls, and regular backups to protect customer data. It’s important for businesses to choose reputable CRM providers and follow best practices for data management and security.

How customizable are CRM systems?

Most CRM systems offer a certain degree of customization to meet the specific needs of businesses. Administrators can often customize fields, workflows, reports, and dashboards to align with their unique processes and requirements.

What kind of support is available for CRM implementation and ongoing usage?

Sixthstar tech typically offer implementation services, training programs, and ongoing technical support to assist businesses with the setup, configuration, and usage of the CRM system. Additionally, there are often user communities, forums, and knowledge bases where users can find resources and support.

How can I measure the ROI (Return on Investment) of CRM implementation?
  1. ROI for CRM implementation can be measured by factors such as increased sales revenue, improved customer retention rates, reduced operational costs, and enhanced productivity. Businesses can track key performance indicators (KPIs) related to these areas to assess the impact of CRM on their bottom line.

 
 
 
 
Where can I find CRM support services in Chennai

Sixthstar Technologies offers support crm support and With a team of experienced CRM consultants, CRM Support in Chennai  end-to-end support services, including system setup, data migration, integration, and user training, to help businesses maximize the benefits of their CRM investment.